Home Banking
Q: How will home banking be affected during conversion?
A: We will have a new and improved home banking system called “ItsMe247”. This new home banking system will be up and running on Tuesday, August 23, 2011. You should be able to get there by using the same link from our website for online banking. Our current home banking system will disconnect sometime on Friday, August 19.
Q: Will I need to re-enroll?
A: Yes, you will need to re-enroll using your member number as your login and the last four digits of your SSN as your password. After you first sign in you will be prompted to change your password.
Q. Can I still transfer to other family member accounts as I have before?
A. You will need to contact the Credit Union to set up approval for this in advance. Assuming you are joint on the account or that the other member has also granted permission, we can set it up so whenever you do future transfers on ItsMe247, the accounts will be right there on your transfer screen for you to select to transfer to.
Our new home banking will do all of the normal things you’re accustomed to: inquiries, account history, transfers, check copies, etc. but will also include many new features. You will also be able to access online Bill Pay and your E-statements all with a single sign-on to ItsMe247!
Mobile Banking
Account Number and Checks
Q: Will my member number change?
A: No, your member number will remain the same. However, the account type suffixes will change. For example, prime shares account type will change from S1 to 000.
Q: Will my current checks still work?
A: Yes, your current checks will still work. You may still write checks as normal.
Visa Debit Cards
Q: Will my Visa Debit Card still work?
A: Expect to receive a new Visa Debit Card in the mail in early August.Begin using your new card on August 18, 2011. Until this date you may use your current card as normal. Your PIN number will remain the same.
MasterCard and Visa Credit Cards
Q: Are there going to be any changes to my MasterCard or Visa Credit Cards?
A: No, your MasterCard and Visa Credit Cards will continue to work as normal.
Bill Pay
Q: Will I need to re-enter my payees?
A: Yes, you will need to re-enter your payees. We suggest printing your payee information from our current bill pay site. If you don’t have a printer, please call us before August 18 so we can print your payee information for you.
Q: When will I have access to pay my bills again?
A: As soon as ItsMe247 goes live you will be able to re-enter your payees and begin paying bills. EasyPay
Touch Tone Teller
Q: Will the Touch Tone Teller be available during conversion?
A: Voice Response will become unavailable on Friday August 19, 2011. Our new voice response, “CU Talk” will be available on Tuesday, August 23 and will be accessible only on the following number: 866-790-4553.
Q: Will I need to change my Voice Response PIN?
A: Yes, your PIN will be the last four digits of your SSN. You will be required to change your PIN the first time you call.
Q: Will the menu or options be different with the new system?
A: Yes, the menu will be a little different and your account suffixes will also be different. CU Talk
E-statements
Q: Can I continue to receive E-statements?
A: Yes, after August 23 you will be able to enroll for E-statements from ItsMe247. You will no longer have to use a separate sign-on to access your E-statements.
Q: Will I be able to view past statements?
A: No, unfortunately, your E-statement history will not convert over to the new system. However, you may save your statements to your computer as a PDF by clicking the save button prior to conversion. Your August 19 statement will be mailed to you.
Shared Branching
Q: Will I still be able to do share branching transactions?
A: Yes, you can still go to any credit union with the Service Center logo. However, shared branching will not be available on Saturday, August 20, 2011.
Statements
Q: When will I get my statement?
A: You will receive 2 statements for August. The first statement will cut off as of Friday, August 19 and will be mailed the following week. This statement will reflect month to date dividends on share accounts. You will also receive a month end statement that will only include activity for the remainder of the month. Share account dividends for the remainder of the month will be reflected on that statement. Dividends on share certificate accounts will be paid for the entire month on August 31 and will only show on the month end statement.
We apologize for any inconvenience this may cause, but we appreciate your patience. We are confident you will see the many benefits of the new system. As always you may contact us if you have any questions at 641-792-5660 or 800-824-2575.
Advantage Credit Union
P.O. Box 822
121 West Third Street North
Newton, Iowa 50208
24 hour surcharge-free ATM on premise
Phone (641) 792-5660 • Fax (641) 792-0240
Toll-Free 1-(800) 824-2575
Hours
Monday 9 am - 6 pm
Tuesday, Wednesday, & Thursday 9 am - 5 pm
Friday 9 am - 6 pm
