Employment Opportunities
At Advantage Credit Union, we believe every member interaction is an opportunity to make someone’s day a little better. No matter what position we have open, our passion to serve our members is the same. We believe in empowering our members to financial success. Whether that’s opening a new account for a child, getting a teenager their first auto loan or helping a young adult find their first home. We also offer in-depth financial coaching for individuals looking to start out on the right financial footing or assisting members get back on track from previous financial circumstances. That’s why we’ve been named Jasper County’s #1 Financial Institution five years in a row.
If you’re looking for a truly rewarding career, ACU is the place for you!
We currently are hiring for the following position(s):
Loan Officer II
Loan Officer II, Non-Exempt
Reports To: Branch Manager
Loan Officers at Advantage Credit Union aren’t just a paper pushers, they’re difference makers! Our loan officers build real relationships with members, helping them make some the biggest financial decisions of their lives and finding solutions to empower them to financial success. If you’re a people-person who loves solving problems and making a difference, you’ll fit right in!
The Loan Officer II is responsible for originating, processing, and servicing a full range of consumer, mortgage and credit card loans, while maintaining portfolio quality through sound underwriting practices. This position also manages the first stage of loan delinquency collections and promotes member financial success by cross-selling appropriate credit union products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following are fundamental duties that an individual who holds the position must perform. This is not an exhaustive list. Other duties, in addition to these essential job functions, will be assigned at the discretion of management.
Consumer & Mortgage Lending
Interview, evaluate, and process applications for consumer and mortgage loans in accordance with credit union policies and regulatory guidelines.
Evaluate loan risk through careful analysis of credit reports, income, collateral, and debt ratios in accordance with credit union policy.
Discuss loan alternatives, credit criteria, interest rates, and loan documentation to ensure members are informed and confident in their decisions.
Explain reasons for denial and assist members with alternative solutions when applicable.
Accurately prepare, review, and disburse loan documentation in a timely manner.
Process dealer and online loan applications; promptly communicate approvals, denials, and counter offers; review dealer packets for accuracy.
Perform thorough underwriting of consumer, mortgage and credit card loans, ensuring sound credit decisions based on member ability, stability, and willingness to repay.
Credit Card Services
Cross-sell, approve, issue, and maintain credit card accounts.
Assist members with credit card applications, servicing, dispute resolution, and questions.
Collections
Perform first-stage collection efforts on delinquent accounts. (e.g., 10-90 day’s delinquent)
Contact members to discuss repayment solutions, negotiate arrangements, and document collection activity.
Assist in developing repayment solutions for members at risk of delinquency, while protecting the credit union’s interest.
Member Service & Cross-selling
Provide financial counseling to assist members in managing and understanding their financial affairs.
Identify member needs and recommend appropriate loan and non-loan products, including debt protection, GAP, warranty, and other value-added services.
Deliver excellent service by resolving member inquiries in person, by phone, or by directing them to the appropriate department.
Compliance & Professional Development
Ensure compliance with credit union lending policies, procedures, and applicable state/federal regulations.
Maintain up-to-date knowledge of lending trends, products, and regulatory requirements.
Participate in community and credit union promotional activities to support lending growth.
Develop a strong understanding of credit union history, philosophy, organization, and operational procedures.
Other Duties
Maintain a high level of accuracy and confidentiality in all member transactions.
Contribute a culture of accountability, honesty, respect, growth and empathy.
Perform other duties as required by management.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Knowledge, Skills and Abilities
Strong knowledge of consumer and mortgage lending practices, regulations, and compliance requirements.
Familiarity with credit card processing and servicing.
Working knowledge of federal and state lending regulations, including, TILA, Reg Z, RESPA, ECOA, FCRA, HMDA, SAFE Act NCUA guidelines.
Strong underwriting skills with the ability to assess risk, structure loans appropriately, and make sound credit decisions.
Ability to balance member needs with prudent lending practices that minimize delinquency.
Ability to analyze credit reports, financial statements, and collateral values.
Excellent communication and interpersonal skills, with the ability to explain complex financial information in simple terms.
Proficiency with loan origination systems, core banking platforms, and Microsoft Office applications.
Commitment to providing exceptional member service and promoting the credit union’s mission.
Maintain confidentiality of proprietary information.
Communicate effectively, both verbally and in writing, with members and colleagues.
Prepare and review written documents accurately and completely.
Respond to member inquires by phone or in person with professionalism and courtesy.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ability to work independently with minimal supervision.
Ability to plan and organize.
Education and Experience:
High School Diploma or GED required, college coursework in business, finance, or a related field preferred.
Minimum of 2-3 years’ experience in consumer and mortgage lending at a financial institution.
Experience with credit card processing.
Experience in collection process preferred.
Knowledge of lending practices, Federal and State regulatory laws is required.
Requires registration of mortgage loan originators (MLOs) through the Nationwide Multistate Licensing System (NMLS)
Physical Demands and Environmental Factors:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent sitting and lifting up to 25 lbs. Moderate walking, standing, carrying, stooping, bending, kneeling, and reaching. Fingering: picking, pinching, or otherwise working with the fingers. Grasping: Applying pressure to an object with the fingers and palm. Repetitive motion: substantial movements (motions) of the wrists, hands, and/or fingers.
Why Join Advantage Credit Union?
Be part of a collaborative team where your work truly makes a difference.
Opportunities for professional development and career advancement.
Competitive pay and comprehensive benefits package.
An organization committed G.R.E.A.T. values. Growth, Respect, Empathy, Accountability, and Truth (G.R.E.A.T.).
The opportunity to make a meaningful impact in the lives of our members and our community.
If you are ready to bring your passion for member service and commitment to excellence to a growing credit union, we’d love to hear from you. Please submit your resume and cover letter to ACUManagement@acuiowa.org.
Pay: From $23.62 per hour
Work Location: In person